Best Customer Service: Pond Security Named No. 1 Again
Pond Security Takes First Place in Customer Service Once Again
At the 2026 German B2B Award presented by the DtGV (German Society for Consumer Research) Pond Security took first place in customer service within the security services sector. The award is based on one of the most comprehensive independent B2B studies in Germany:
- 195,000 company reviews analyzed
- 1,444 providers across 112 industries reviewed
- Evaluation by an independent panel of business customers
- A scale from 1 to 10 in the categories of customer satisfaction, customer service, and value for money
It is no coincidence that Pond Security leads the way in customer service. It is the result of a clear philosophy that the company has embraced for years: Security is a matter of trust. And trust is built through reliable, attentive, and professional communication at every level.
What outstanding customer service means in the security industry
Security services are not a standard product that you simply order and then forget about. Companies that hire a security provider are entering into a long-term partnership. They are handing over responsibility. They are relying on the fact that, in an emergency, someone will be there who knows what to do.
In this context, outstanding customer service means:
Easy to reach, even outside regular business hours
Clear agreements and transparent processes from the very beginning
Proactive communication, rather than just reacting to problems
A contact person who is familiar with the property and the client's requirements
Reliability that isn't just evident in an emergency, but in everyday life
For companies that face security challenges on a daily basis, this isn’t just a nice-to-have. It’s a basic requirement. A security provider that’s hard to reach, slow to respond, or unclear in its communication when problems arise creates exactly the opposite of what it was hired to do: uncertainty.
This is precisely what the reviews from business customers submitted as part of the DtGV study reflect. The results were collected independently and thus serve as a true barometer of the quality that customers actually experience.
Two in a row: What this consistency means
One award can reflect a good year. Two awards in a row show that there is a solid foundation behind the achievement, not just a stroke of luck.
For Pond Security, this means, in concrete terms, that three factors work together:
- The internal processes that ensure a consistently high level of service quality
- The qualifications and dedication of our employees in their daily work
- A corporate culture in which customer focus is not just a buzzword, but a way of life
Customers who work with Pond Security today can count on the same high standards that customers have come to expect over the years. This is particularly relevant for companies looking for a new security provider and wondering just how reliable a provider really is.
Why independent awards matter when choosing a service provider
Anyone looking for a new security service provider faces a challenge. Nearly every provider describes itself as reliable, professional, and customer-focused. But what really matters is the experience of the customers who are already working with the provider.
Independent studies such as the German B2B Award offer a decisive advantage in this regard:
No self-promotion—just genuine customer reviews
Not a selected sample panel, but a broad, representative panel of decision-makers
The provider has no influence on the survey, as it is conducted entirely independently of the provider
Comparability across industries, as 1,444 providers were evaluated using the same criteria
For companies seeking a reliable security service provider with a proven track record of customer service, such an award therefore serves as a concrete and reliable indicator. While it does not replace a company’s own due diligence, it does supplement it with an external, neutral perspective.
The DtGV as an independent evaluation body
The German Society for Consumer Studies conducts its research independently of service providers and using scientific methods. It evaluates providers across more than 100 industries, targeting both private and business customers. The German B2B Award is one of the most comprehensive surveys in the German B2B market and is presented annually based on genuine business customer reviews.
The fact that Pond Security did not apply for or pay for this award, but received it based on genuine customer reviews, makes it particularly meaningful. The customers themselves made the decision.
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Table of contents
- FAQ
Frequently asked questions about the B2B-Award
Pond Security was not nominated but was recognized based on genuine customer reviews. DtGV analyzed approximately 195,000 company reviews from a Germany-wide online survey. In the area of customer service, Pond Security took first place in the security services industry.
No. Pond Security has been awarded first place in customer service at the German B2B Awards for the second year in a row. This demonstrates consistent service quality, not just a one-off result.
Prompt responsiveness, transparent communication, and a dedicated contact person who is familiar with the property and the client’s requirements.
Pond Security provides customized solutions to businesses of all sizes, including industrial security, patrol services, reception services, and event security. You can find all our services here: Services Overview.
You can submit a non-binding inquiry using our contact form. Our team will get back to you shortly. Contact us now!
If you have any further questions, please do not hesitate to contact us.
Your trusted security partner.
Leading companies and institutions rely on Pond Security. Our security solutions protect well-known organizations in industry, commerce and the public sector nationwide.
Your trusted security partner.
Leading companies and institutions rely on Pond Security. Our security solutions protect well-known organizations in industry, commerce and the public sector nationwide.
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