Pond Security wins B2B Award 2025 for customer service
About the German B2B Award
The German B2B Award is presented annually by the German Association for Consumer Studies (DtGV) – an independent market research institute with a focus on objective customer satisfaction analyses. The award is based on over 205,000 evaluations from decision-makers from middle and upper management. A total 1,388 companies from 106 sectors were examined. The following were evaluated:
Customer satisfaction
Customer service.
Price-performance ratio.
Why Pond Security was awarded
Pond Security has taken the lead in the security services industry - particularly in the area of customer service. Our consistent focus on dialog, the needs of our clients and our active understanding of responsibility was impressively confirmed by the results of the study.
"We are delighted to have been recognized by the DtGV. It is representative of the high level of commitment of our employees and the trusting, long-standing cooperation with our clients," says Adis Muslimovic, Managing Director of Pond Security Service GmbH. "Particularly in the security-relevant environment, it is crucial not only to act reliably and professionally, but also to maintain open, cooperative communication. This claim is firmly anchored in the Pond philosophy. For us, safety means more than just presence - it is created through responsibility, dialog and mutual trust. We are fully committed to this every day."
Auch Engin Atmaca, also Managing Director, also emphasizes:
“For us, excellent customer service is not just an aspiration, but an obligation - especially in our industry, where reliability and quality are paramount.”
Engin Atmaca
CEO
Significance of the award for our customers
The award is not only a company milestone, but also a strong signal to our customers:
For existing customers: Your decision for Pond Security is confirmed by independent results.
For potential customers: Anyone looking for a reliable partner in the sensitive security environment will find Pond Security to be an excellent service provider with proven service quality.
What makes this service possible
Behind the excellent customer service is a well-coordinated team of over 2,700 employees. This success is the result of:
clear internal processes and standards
ongoing training and sensitization in customer contact
genuine team spirit and a sense of responsibility
Whether in project management, scheduling or direct customer contact - everyone contributes to the overall experience, that impresses our clients.
What happens next
We see the award as both a confirmation and an incentive. Our aim is to consistently continue along the path we have chosen:
Increased use of digital tools for service optimization
Expansion of the feedback culture with clients
Stronger internal integration of quality assurance and customer feedback
Because: excellent service is not an end point, but a continuous process.
Send us your request today!
- [email protected]
- Rückinger Straße 12
- 63526 Erlensee
To the press release
Table of contents
- FAQ
Frequently asked questions about the B2B-Award
The German B2B Award is presented by the German Association for Consumer Studies (DtGV). It is awarded annually to companies that excel in the areas of Customer service., Customer satisfaction and Price-performance ratio. The evaluation is based on extensive market research studies with over 205,000 assessments from decision-makers in the B2B sector.
Pond Security was awarded as the industry winner in the area of customer service within the security services industry. The rating is based on the above-average satisfaction of our customers - particularly with regard to our service quality and communication.
The award confirms our claim to be a reliable partner in the safety-critical environment. For our clients, this means that they work with a provider that not only protects, but also actively listens, provides individual support and communicates transparently.
The three central criteria of the B2B Award are:
Customer satisfaction
Customer service.
Price-performance ratio.
Pond Security was able to clearly set itself apart from the competition, particularly in the area of Customer service. klar von der Konkurrenz abheben.
Pond Security is one of the top 5 security providers in Germany with decades of experience, over 100 guarded properties and clear structures. We not only offer protection, but also reliable cooperation at eye level - with responsibility and integrity.
If you have any further questions, please do not hesitate to contact us.
Your trusted security partner.
Leading companies and institutions rely on Pond Security. Our security solutions protect well-known organizations in industry, commerce and the public sector nationwide.
Your trusted security partner.
Leading companies and institutions rely on Pond Security. Our security solutions protect well-known organizations in industry, commerce and the public sector nationwide.
- Securely informed
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